Foundation for the Investigation of Independent Claims Handling
Our vision
The foundation for Research on Independent Claims Handling (STONOS) states that integrity is vital for trust. Safeguarding this principle makes it possible to handle claims in an independent way.
Our mission
It is STONOS's mission to pave the way to implementation of Independent Handling by setting preconditions and realise facilities .
integrity
Integrity is the most important starting point for an objective claims settlement according to the law.
Empathy
Being able to understanding feelings of insecurity, powerlessness and emotional reactions ensures that a the other person feels understood.
Indemnity
The indemnity principle requires that a person seeking compensation from a damage insurance should not be better off financially th the accident and payment thereof had not taken place.