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Foundation for Research on Independent Claims Handling

Effective claims settlement. A matter of integrity.

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Foundation for the Investigation of Independent Claims Handling

Our vision

The foundation for Research on Independent Claims Handling (STONOS) states that integrity is vital for trust. Safeguarding this principle makes it possible to handle claims in an independent way. 

Our mission

It is STONOS's mission to pave the way to implementation of Independent  Handling by setting preconditions and realise facilities .

integrity

Integrity is the most important starting point for an objective claims settlement according to the law.

Empathy

Being able to  understanding  feelings of insecurity, powerlessness and emotional reactions ensures that a the other person feels understood.

Indemnity

The indemnity principle requires that a person seeking compensation from a damage insurance should not be  better off financially th the accident and payment thereof had not taken place.
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